Usage balance & auto top-up
How the USD usage balance works for metered features like email, attribution, translation and AI generation, how to add balance, and how auto top-up keeps it from running dry.
Metered features in Zalify draw from one shared usage balance, billed in US dollars. There is no credit conversion — every line in your usage history shows the actual dollar amount it cost. You can see the balance, add to it, and review every grant or deduction on Settings → Billing & Usage.
How usage is priced
Common usage rates are:
| Action | Price |
|---|---|
| Send one email | US$0.002 (US$2.00 per 1,000) |
| Record one attribution event | US$0.05 |
| Translate 1,000 characters | US$0.02 |
| Typical AI agent run | About US$0.10 |
| AI image generation | From about US$0.02 per image, by model and resolution |
| AI video generation | From about US$0.09 per second, by model and resolution |
| AI voiceover (text-to-speech) | From US$0.01 per render; OpenAI voices US$0.0225 per 1,000 characters |
AI usage varies with the model, resolution and task. Per-model image and video rates are published on the AI model pricing pages, and the balance shown in Zalify always reflects the actual amount charged.
Your balance has two parts:
- Plan allowance is included with your subscription and resets each billing cycle.
- Purchased balance is bought separately, never expires, and rolls over month to month.
Zalify spends the plan allowance first, then purchased balance, so your monthly allowance is used before your long-term balance.
Adding balance manually
Open Billing & Usage.
Select Add balance.
Choose a pack and confirm the purchase.
Available packs are:
| You pay | You receive |
|---|---|
| US$100 | US$100 of usage balance |
| US$500 | US$525 of usage balance, including a 5% bonus |
| US$2,000 | US$2,200 of usage balance, including a 10% bonus |
The minimum manual top-up is US$100. Your checkout shows the final payment and the balance granted before confirmation.
Auto top-up
Auto top-up keeps eligible paid workspaces running when the balance cannot cover the next action. Each automatic top-up charges US$20 and adds US$20 to your balance.
Open Billing & Usage.
Find Auto top-up.
Review or update the maximum amount Zalify may automatically charge during one billing cycle.
The US$20 amount per automatic top-up is fixed. The monthly cap protects you from charges beyond the limit you select. Automatic top-ups appear in your usage history.
If an automatic charge cannot be completed, Zalify may pause the metered action and ask you to restore the balance. Update your payment method or purchase a pack, then retry the action. Shopify-billed workspaces complete purchases through Shopify; other eligible workspaces use Stripe Checkout.
Viewing your usage history
Your usage history shows what consumed balance and when, so you can trace any dip.
Open Billing & Usage.
Select View Usage History.
Review the date, type, details, amount charged, and resulting balance.
Use the type filter to focus on a particular feature, grant, adjustment, or refund.
Frequently asked
Is the balance shared across my team? The balance belongs to the workspace, so everyone's usage draws on the same balance.
Does the balance cover email sending? Yes. Each email sent deducts US$0.002 from the workspace balance.
Can I get a refund for unused balance? Top-up purchases are generally non-refundable. Contact support@zalify.com if you believe a charge is incorrect.
What happens to my balance if I change plans? The plan allowance follows the new plan and billing cycle. Purchased balance remains in the workspace.