General FAQ

This article answers the account-level questions that don't belong to any one product: how long Zalify keeps your data, how to make a GDPR or data-deletion request, which browsers are supported, and how to reach support. For product-specific troubleshooting, start with the "My pixel isn't tracking" checklist or the "My email wasn't delivered" checklist.

How long does Zalify keep my data?

In general, three kinds of data are worth thinking about separately:

• Contact data in Reach — your audience, their profiles, and their email history.
• Analytics and event data in Ana — visits, events, and attribution data collected by the pixel.
• Creative assets in Z1 — images, videos, and designs in your assets library.

One retention rule is deliberate and permanent regardless of policy: suppressed email addresses stay suppressed. Reach keeps suppression records so it never again sends to an address that hard-bounced or complained — deleting them would silently re-expose your sender reputation. See Subscription status, consent & unsubscribes.

How do I submit a GDPR or data-deletion request?

If one of your contacts asks you to delete their personal data (a GDPR "right to erasure" request, or the equivalent under other privacy laws), you have two parts to handle: the data you control inside Zalify, and any request you need to pass to Zalify itself.

Data you manage yourself. You can delete a contact's record directly — see Managing customers (contacts).

Requests to Zalify. For deletion that goes beyond what the UI exposes, or for requests about your own personal data as a Zalify user, submit a request to Zalify.

Two practical notes:

• Deletion is not unsubscription. If someone only wants to stop receiving email, they should use the unsubscribe link — that keeps a record that prevents future sends. Deleting a contact instead removes that record.
• If you export data — for example form submissions — remember that copies you download are outside Zalify and become your responsibility to delete too.

Which browsers does Zalify support?

As a rule of thumb, use a current version of a major evergreen browser and keep it updated. Two parts of the platform are more browser-sensitive than the rest:

• The Z1 canvas editor does heavy in-browser rendering; if the editor misbehaves, first try the latest version of your browser and disable extensions. See Z1 canvas overview.
• Browser extensions — especially ad blockers and privacy extensions — can interfere with the app itself, not just with your site's pixel. If something in the dashboard won't load, retry in a browser profile with no extensions before assuming a bug. (The same extensions also explain most "pixel not tracking" false alarms — see the pixel checklist.)

Your visitors' browsers are a separate question: the pixel and your published forms and popups run on whatever browser your visitors use, which you don't control.

How do I contact support?

Use the Help entry in the top navigation of the app — it's the fastest route, because a request sent from inside the app is already tied to your workspace.

You'll get a faster answer if you include:

• What you expected and what happened instead, with the exact page or feature name.
• Specifics we can look up: a contact's email address, a broadcast or flow name, a site URL, and roughly when it happened.
• What you've already tried — especially if you've been through one of the troubleshooting checklists, say which step you got stuck on.

For questions about plans, quotas, and billing, check Plans and what's included and Usage credits and auto top-up first — the answer is often already on your Subscription or billing page.

Related articles

• "My pixel isn't tracking" checklist
• "My email wasn't delivered" checklist
• Subscription status, consent & unsubscribes
• Managing customers (contacts)
• Inviting team members and roles