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Managing sites
Add, edit, and remove the sites connected to your workspace, and understand how each site's pixel, popups, and chat widget fit together.
You manage the websites connected to your workspace from Settings → Sites. A site in Zalify represents one domain you track and run on-site experiences for: each site has its own Zalify pixel, and popups, forms, and the chat widget are all delivered per site. If you operate one store, you'll set this up once during onboarding and rarely touch it again; if you run several domains, this page is where you keep them straight.
What a site is
A site ties together three things for one domain:
- The pixel. Each site has exactly one Zalify pixel. The pixel is what feeds Ana — page views, product views, searches, orders — and what lets Reach attribute on-site behavior to contacts. One pixel per site, one site per domain.
- On-site experiences. Popups and forms you build in Z1 Canvas run on a specific site, so Zalify knows which domain should show them.
- The chat widget. If you use Zalify's chat widget, it's installed and configured per site as well.
Because all three hang off the site record, getting the site right is a prerequisite for almost everything else: no site, no pixel; no pixel, no analytics, attribution, or behavior-triggered popups.
Add a site
- Go to Settings → Sites.
- Choose the option to add a site.
- Enter the domain (for example,
shop.example.com). - Save. Zalify creates the site and its pixel.
Then install the pixel on that domain — adding the site in Settings registers it, but nothing is tracked until the pixel snippet is live on the pages. Follow Installing the Zalify pixel. For Shopify stores, the Shopify integration handles installation through the app embed instead of manual snippet placement.
When to add a second site — and when not to
Add a separate site for each distinct domain you want to track: a second storefront, a separate marketing site, a regional store on its own domain. Each gets its own pixel and its own analytics.
Don't add a separate site for a staging or development copy of your store unless you deliberately want test traffic kept out of production data — in which case a dedicated staging site entry is exactly the right tool. What you should never do is point your production site entry's pixel at a test environment, or install one site's pixel on a different domain: events will land in the wrong site's data and skew every report downstream. If numbers look wrong, pixel-on-the-wrong-domain is one of the first things to rule out — see the Pixel not tracking checklist.
Note that sites are separate from sender domains, which authorize Zalify to send email from your domain and are configured in a different place. Verifying example.com for sending doesn't add it as a site, and vice versa. See Verifying your sender domain.
Edit or remove a site
From Settings → Sites, open a site to view its details, including its pixel.
Removing a site disconnects its pixel and stops on-site experiences tied to it. Treat removal as destructive and rare — if you're migrating to a new domain, check what happens to historical analytics before removing the old site.