Viewing and exporting submissions

Every form submission lands on the Submissions page in Reach — one place for everything visitors submit, whatever the form and wherever it runs. Open it to review responses, filter them by form, and export them.

What you'll see

The Submissions page lists submissions newest first. Each submission shows which form it came from, when it was submitted, and the values the visitor entered.

All of your forms feed the same page: popups on your site, embedded and standalone forms, and surveys. You don't need to check different places for different form types.

Survey responses appear here as individual submissions. For aggregated, per-question survey results, use the survey's results view instead — see Surveys.

Filter by form

1. Open the Submissions page in Reach.
2. Use the form filter to narrow the list to a single form.
3. Review the matching submissions. Open one to see all of its submitted values.

Export submissions

1. Filter the Submissions page to what you want to export — typically a single form.
2. Use the export action.
3. Download the file. Each row is one submission with its submitted field values.

Exports are useful for analysis in a spreadsheet, sharing responses with someone outside Reach, or importing into another tool. For ongoing workflows, though, you usually don't need to export — see the next section.

Submissions vs. contacts

A submission is the raw record of what someone entered; a contact is the person in your audience. When a form is connected to a list, each submission also creates or updates a contact and adds them to that list — see Connecting a form to a list.

In practice:

• To read what people submitted, use the Submissions page.
• To email people or automate follow-up, work with lists and segments in the Audience section — see Lists & segments and Building an automation.
• To look up one person, open their contact record — see Managing contacts.

Keep an eye on submission volume

Checking the Submissions page after publishing a new form is the fastest way to confirm it works end to end: submit a test entry, see it appear, and open it to verify every field came through with the value you typed. After launch, a sudden drop in submissions from a popup usually points to a display-rule change rather than the form itself — review the trigger on the Pixel Triggers page; see Controlling when your popup appears (pixel triggers).

Troubleshooting

• A submission is missing. Check that you're not filtered to a different form, and confirm the form is published. Submit a test yourself and watch for it to appear.
• Submissions arrive but contacts don't. The form is probably connected to a different list than the one you're checking — or to none. Verify the form's list setting; see Connecting a form to a list.
• A field is empty in the export. Visitors only submit fields shown on the form at the time they submitted. If you added a field later, older submissions won't have it.